Manager Development

WMCHealth recognizes and supports the professional growth of employees transitioning into management roles. The Manager Development Pillar is designed to introduce you to the level of expectations and competencies needed to succeed in a managerial role.

COURSE DESCRIPTIONS

 

SUCCESSFUL INTERVIEWING

Purpose:
The impact of hiring decisions are huge - they affect the institution’s performance, patient experience, and retention - therefore it is critical to conduct an interview that effectively assesses the right candidate for the job as well as WMCHealth’s culture and expected standards.

PERFORMANCE MANAGEMENT, FEEDBACK AND GOAL SETTING

Purpose:
The key to continuous performance improvement and career development is strong performance management and feedback. We hold everyone accountable to the Standards of Behavior and expectations of the job and aim to foster an environment of continuous learning and goal setting.

NEW MANAGER TRAINING

Purpose:
Going from an individual contributor to a manager is a big change in responsibility and often first-time managers don’t get the transition support and tools they need to thrive as supervisors. We want to ensure we position you for success as a manager at WMCHealth.

EFFECTIVE TEAM LEADERSHIP 

Purpose:
Leading teams to better collaborate and work collectively toward achieving results positively impacts employee engagement, a positive workplace, and patient safety and experience.

MANAGING CONFLICT

Purpose:
It is critical that managers are equipped with the skills to address conflict effectively. 

ABSENCE MANAGEMENT

This eLearning course provides managers and supervisors with an understanding of the different Leaves of Absence that can be requested guidelines for each type, and how the requests are processed.

WORKERS' COMPENSATION: TRAINING FOR THE EMPLOYER

Leave Management is responsible for bringing together and coordinating various aspects of disability management, such as Workers' Compensation, non-occupational, and other disability programs for the purpose of improving the overall employee experience and managing Leaves more efficiently and effectively. This course will increase your understanding of Workers' Compensation and the policies and procedures in place here at WMCHealth.

EQUAL EMPLOYMENT OPPORTUNITY: YOUR RESPONSIBILITIES AS A MANAGER

WMCHealth Network, managers and supervisors bear legal responsibility for compliance with federal and state laws and the organization’s policies and procedures. It is the policy of WMCHealth to ensure equal employment opportunity, prohibit discrimination and harassment in all its forms, and promote diversity and inclusion in the workplace.

ELECTIVES

PUBLIC SPEAKING

Purpose:
This course provides tips and tools to speak publicly with clarity and confidence and with less stress. These skills are essential for leaders, especially as leadership responsibilities expand across the network. 

UNDERSTANDING AND DEVELOPING EMOTIONAL INTELLIGENCE

Purpose:
Emotional Intelligence (EI) leads to better relationships and decisions.  It is important to be able to manage emotions under pressure and those with higher EI are better at resolving conflict, particularly important in healthcare.

GOAL SETTING

Purpose:
Individuals who set goals are more successful than those who do not. It is important to set realistic and meaningful goals for yourself and your team members. Collaborating with your team members is crucial in setting meaningful goals. By completing this course, you will leave with tools and strategies to identify, set, and achieve realistic SMART goals. 

TIME MANAGEMENT

Purpose:

You may have heard of time management before, but what exactly does it entail? Having proper time management skills will allow for a happier and more productive work life. Although this is true, it is easier said than done. This course will provide you with clarity, tips, and strategies to have better time management skills. 

PATIENT-CENTERED CUSTOMER SERVICE

Purpose:

This training will define WMCHealth’s expectation for providing outstanding patient-centered customer service. We will discuss and share tips and tools to help an exceptional patient experience from “door to discharge” across the Network. 

 

BUDGET MANAGEMENT OVERVIEW

Purpose:
This course will walk you through our budget management system, StrataJazz Decision Technology.

MICROSOFT EXCEL

This eLearning focusing on Microsoft Excel is a great tool to help you create spreadsheets, sort data, and calculate information. This beginner's level course will introduce you to some of the basic features that Excel offers.  

MICROSOFT EXCEL: PIVOT TABLES AND PIVOT CHARTS

A Microsoft Excel PivotTable is a great tool that allows you to summarize and explore data interactively.  This eLearning course will explain and show you how to create basic PivotTables and PivotCharts.

MICROSOFT POWERPOINT

This eLearning focusing on Microsoft PowerPoint is a great tool to help you create presentations. This course will introduce you to some of the features that PowerPoint offers.   

MICROSOFT WORD

This eLearning course will introduce and explain the features of Microsoft Word 2019. This virtual training includes: explaining the parts of Word, shortcuts, best practices, and more advanced functions.

CRITICAL THINKING, GOAL SETTING AND TIME MANAGEMENT

This instructor-led training will show how critical thinking influences goal setting and the importance of setting SMART goals. Individuals will also learn time management tips and techniques to stay focused and accomplish their goals.

CRITICAL THINKING

This instructor-led training will highlight how individuals use critical thinking skills with everyday tasks in and out of the workplace. Additionally, individuals will learn how to enhance their critical thinking skills.

PATIENT-CENTERED CUSTOMER SERVICE

This instructor-led training will define WMCHealth’s expectation for providing outstanding patient-centered customer service. We will discuss and share tips and tools to help an exceptional patient experience from “door to discharge” across the Network.

PROJECT MANAGEMENT 101

In this course, you'll learn the fundamentals of project management, including how to schedule project activities, how to communicate schedules and deadlines effectively, and how to report on the status of projects.

MANAGING ESCALATING BEHAVIORS

It is important to recognize and respond appropriately to behaviors in an effort to maintain our safety in the workplace. In this instructor-led training, you will gain an understanding of how our actions can de-escalate or escalate the behaviors of others, while also learning tips to decrease potential harm.