Purpose:
Emotional Intelligence (EI) leads to better relationships and decisions. It is important to be able to manage emotions under pressure and those with higher EI are better at resolving conflict, particularly important in healthcare.
Purpose:
Individuals who set goals are more successful than those who do not. It is important to set realistic and meaningful goals for yourself and your team members. Collaborating with your team members is crucial in setting meaningful goals. By completing this course, you will leave with tools and strategies to identify, set, and achieve realistic SMART goals.
Purpose:
You may have heard of time management before, but what exactly does it entail? Having proper time management skills will allow for a happier and more productive work life. Although this is true, it is easier said than done. This course will provide you with clarity, tips, and strategies to have better time management skills.
Purpose:
This training will define WMCHealth’s expectation for providing outstanding patient-centered customer service. We will discuss and share tips and tools to help an exceptional patient experience from “door to discharge” across the Network.