Individual Contributor

The portfolio of individual contributor classes are aligned to WMCHealth’s Mission and Values. They reflect the core competencies of our institution and serve as the bedrock to our staff’s continuous learning, development, and growth. Individual contributors are strongly recommended to complete the courses in the first year of their employment. Completion of these courses will indicate a commitment to WMCHealth Values and career mobility. 

 

All of these classes can be customized to teams or departments upon request. 

COURSE DESCRIPTIONS

 

EFFECTIVE TEAM PLAYER

Purpose:  
As today’s healthcare environment challenges the notion of working in traditional professional silos and focuses more on coordinated, patient-centered models of care, working across professions as a team toward a common goal is more important than ever.
 
Learning Objectives:
  1. Understand the stages of team development
  2. Understand behaviors that create high-trust environments 
  3. Considered the causes of challenging behavior 
  4. Recognize different behavior types and how to deal with them 
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EFFECTIVE COMMUNICATION FOR PATIENT-CENTERED CARE 

Purpose:
Strong communication skills are paramount to promoting positive patient outcomes, engagement, and satisfaction (*IHI). To ensure a patient-centered care environment, it is critical that staff is equipped with the techniques and tools to communicate effectively with patients, colleagues, and visitors.
 
Learning Objectives:
  1. Basic communication principles.
  2. About different communication styles and strategies to develop assertive communication skills.
  3. How to practice active listening and other communication techniques.
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PROVIDING EXCEPTIONAL PATIENT EXPERIENCE, ALWAYS

Purpose:
Providing excellent customer service and the human-level connection is critical to ensuring a positive patient and family experience. every employee at WMCHealth has the ability to make a positive impact on the patient experience, ultimately having a positive impact on patient outcomes, loyalty, and financial revenue. 
 
Learning Objectives:
  1. Human-Business-Human model
  2. Always Plays – applying the HBH model by unit and team
  3. WMC service recovery model - HEART
  4. Understanding HCAHPS and its impact 
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CONFLICT RESOLUTION 

Purpose:
Having good conflict resolution skills improves working relationships and enhances a patient-driven culture. By learning the skills to resolve conflicts in a more professional way, collaboration is built and a positive workplace environment is fostered.
 
Learning Objectives:
​
1. Identify types of workplace conflict
2. Learn about the 5 responses to conflict
3. Identify different strategies to hand conflict
4. Learn the benefits of emotional intelligence in the workplace and the value of being an empathetic listener.

 

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INTRODUCTION TO UNCONSCIOUS BIAS

Purpose:
We provide the best care and create supportive work environments when we understand how the backgrounds, experiences, and values of our patients, our workforce and members of our community inform their views and impact how they expect and deserve to be treated. 

Learning Objectives:

  1. Understand the presences and risks of unconscious bias in healthcare
  2. Understand your unconscious biases and tools to interrupt them
  3. Strategies for upstanders to create a more inclusive environment 
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INTRODUCTION TO CULTURAL COMPETENCY

Purpose:
A culturally competent health care system can help improve health outcomes and quality of care and can contribute to the elimination of racial and ethnic health disparities.
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TEAM TRAINING TO ENHANCE PERFORMANCE AND PATIENT SAFETY (Team STEPPS)

Purpose:
Safety is our number one priority. We are always striving to provide the safest patient care and improve patient outcomes by improving communication and teamwork skills among health care professionals. This training optimized the use of information, people, and resources to achieve the best clinical outcomes for patients; increasing team awareness and clarifying team roles and responsibilities; resolving conflicts and improving information sharing; eliminating barriers to quality and safety.

Learning Objectives:

  1. Techniques and tools to effectively communicate within the interdisciplinary team about the patient
  2. How to observe and speak up about a red flag/concern
  3. How to participate in team decision making

 

Coming Soon

ELECTIVES

COMPUTER SKILLS – MICROSOFT OFFICE SUITE

Learning Objectives:
Offered at both the beginner and advance level, this course teaches the skills for the Microsoft suite products through individual classes focused on Word, Excel, and PowerPoint.

 

Coming Soon

PUBLIC SPEAKING WORKSHOP

Purpose:
Presenting with clarity and confidence, with less stress, is essential for leaders, especially as leadership responsibilities expand across the network.
 
Learning Objectives:
  1. Skills for planning and presenting an effective presentation
  2. Speaking skills and the development of an individual presentation style
  3. Strategies for dealing with presentation anxiety 
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TEAM BUILDING WORKSHOP 

Purpose:
Many teams undergo changes as a result of new leadership, team members, or reorganization. This program is designed to facilitate the entry of leaders into new roles by accelerating the normal process of learning, building credibility to successfully manage in WMCHealth.

 

Learning Objectives:

  1. To accelerate the getting-to-know-you process
  2. Promote open and honest communication
  3. Model effective team practices
  4. Learn to be a team player

 

Coming Soon

PROFESSIONAL AND POSITIVE WORKPLACE

Purpose:

We encourage the highest standards of employee conduct in order to provide the best possible care for our patients and ensure a workplace culture of respect for everyone.

 

 

Learning Objectives:

  1. Understand professional etiquette and why it's important
  2. Improve giving and receiving feedback
  3. Learn tactics for dealing with "difficult" people
  4. Learn how to communicate and respect the differences of others
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UNDERSTANDING AND DEVELOPING EMOTIONAL INTELLIGENCE

Purpose:
Emotional Intelligence leads to better relationships and decisions.  It is important to be able to manage emotions under pressure and those with higher EI are better at resolving conflict, particularly important in healthcare.

 

Learning Objectives:

  1. Understand what is Emotional Intelligence
  2. Identify your own primary and secondary emotions
  3. Describe the connection between the brain and emotional responses
  4. Use Emotional Intelligence to change and control your emotions
  5. Apply Emotional Intelligence to your own situations 
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GOAL SETTING

Purpose:
Individuals who set goals are more successful than those who do not. It is important to set realistic and meaningful goals for yourself and your team members. Collaborating with your team members is crucial in setting meaningful goals. By completing this course, you will leave with tools and strategies to identify, set, and achieve realistic SMART goals. 

 

Learning Objectives:

  1. The definition of a goal and the different types of goals.
  2. How to identify, set, build, and measure a SMART goal.
  3. Why it's important to communicate with your staff during the goal-setting process.
  4. How to record goals using HealthcareSource Performance Manager.
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